Thank you for visiting RobotEvents.com

Need help?

• Review the Robot Events FAQ below for answers to the most common questions.
• Need general robotics help? Check out www.vexforum.com

• Still need help? Contact us here:
• General VRC Questions/Support: Contact your REC Foundation Regional Manager.
• Event or team payments, refunds, purchase orders: accounting@roboticseducation.org
• VEX Robotics Hardware Questions: support@vexrobotics.com
• BEST Robotics Questions: Greg Young, greg.young@capitol-best.org
• All other inquiries: support@robotevents.com

Robot Events Contact US FAQs

Q. What are the key email addresses for the VEX Robotics Competition?
A. Questions about the VEX Robotics Competition: email your REC Foundation regional manager
Questions regarding using the events features of robotevents.com: email events@robotevents.com
General questions about Robot Events and the VRC program: email support@robotevents.com

Q. Financial: Where do I send my payment or purchase order for team or event registrations?
A. Fax: 214-481-6335, email: accounting@roboticseducation.org
mail:
REC Foundation
1119 Cambridge Court
Rockwall, TX 75032
Phone Number: 214-771-0975
Fax Number: 214-481-6335

Q. Financial: How do I get a copy of my Robot Events invoice?
A. Visit RobotEvents.com, login with your user ID, click on “My Account” in the upper left-hand corner, click on “Account Dashboard” on the left side menu, click on the order number on the far right column to view/print the invoice.

Q. Financial: Can I change my order type from PO to check or credit card for team and event registration orders through Robot Events?
A. Yes, please contact accounting@roboticseducation.org.

Q. Financial: How do I get a refund for an event that my team cannot attend?
A. Contact the event partner listed for the tournament on RobotEvents.com.

Q. VEX Robotics Team Registration: Why didn’t our team get the VEX Robotics team number that we requested?
A. Most low team numbers are already taken or reserved. The system allows you to request a team number, but there is no guarantee that your team will get the requested number.

Q. VEX Robotics Team Registration: How do I delete a team number that I am not using?
A. Contact support@vexrobotics.com or 903-453-0802 and we will delete the team number for you.

Q. VEX Robotics Team Registration: I forgot my password, but when I click on “Forgot Your Password?” nothing happens.
A. Some organizations block password reset emails. If you suspect that this may have happened, please contact your REC Foundation regional manager. They can help you get a new password.

Q. VEX Robotics Event Registration: I cannot register for a VEX Robotics Competition event-why?
A. VEX teams must be registered and paid for to sign up for an event. Please note that a purchase order is considered payment and that a copy of the purchase order must be received and not just the number.

Q. VEX Robotics Team Registration: Where is my VEX Robotics Competition Welcome Kit?
A .VEX Robotics Welcome Kits ship as soon as payment is received. Make sure that your accounting department actually sent the payment or purchase order. Please note that Welcome Kits only ship to the initial team number, not additional suffixes. If payment has been sent and you don’t receive the kit within a week (for US customers), then contact sales@vexrobotics.com or 903-453-0802. If you are outside the US and Canada, please contact your REC Foundation regional manager for help.

Q. VEX Robotics Team Registration: What is included in a VEX Robotics Competition Welcome Kit?
A. The Welcome Kit contains robot license plates, sample game elements, intelitek Boot Camp trial software, a ROBOTC resource CD, and a HEXBUG.

Q. VEX Robotics Team Registration: I received the wrong license plate for my VEX robot. What should I do?
A. If you receive the wrong license plates, please contact support@vexrobotics.com or 903-453-0802 and we will get the correct license plates to your team.

Q. VEX Robotics Team Registration: How does a VEX Robotics Competition or TSA/VEX team get replacement license plates?
A . Visit http://www.vexrobotics.com/276-1583.html to order additional license plates.

Q. Event Volunteering: How do I volunteer for the VEX Robotics Competition World Championship?
A. Contact Cheryl Rausch, cheryl_rausch@roboticseducation.org for information.

Q. How can we buy additional components for this year’s VEX Robotics Competition game?
A. Check the VEX Robotics website: http://www.vexrobotics.com/products/competition-products/vrc-products